Where is your company located?
Do you have any retail locations?
How are the items packaged and presented?
What is the material of your jewelry
How do I choose the right size?
How much will delivery cost?
Do you ship to countries other than the United States?
For orders outside of the United States, rates and shipping time differ from country to country, for more details, please visit: shipping&delivery
How long does delivery take?
Delivery Time= Processing Time + Shipping Time
Because of the customized feature of our items, the processing time is take up to 7-10 days to handcraft.
Shipping time depends on the shipping method you selected.
How do I check my order or delivery status?
Will I have to pay customs duties, taxes or other fees?
When will I receive the tracking number for my Skuall product?
Can I return my purchase if I'm Not Happy?
You may return or exchange the item in its original, unworn condition as long as you contact us within 30 days from the delivery date.
If you would like to know more, please view here.
How long does it take for the refund to be processed?
After we receive your returned order, we will inspect it and issue a credit within 5 business days. Your card issuer will determine how long the money takes to be refunded.